Quality Hair With Desy Kay
Refund Policy
LACE PRODUCTS MUST BE PHYSICALLY DAMAGED TO RECEIVE REFUND PICTURES MUST BE SENT VIA EMAIL OF DAMAGED PRODUCT
IF YOU ARE UNHAPPY WITH THE WAY YOUR LACE PRODUCTS ARRIVE TO YOU CONTACT US AND LET US KNOW. WE ACCEPT RETURNS ISSUED WITHIN 10 DAYS OF RECEIVING YOUR ORDER. MEANING THE ORDER WILL HAVE TO BE SCANNED AT THE POST OFFICE TO BE SHIPPED BACK TO US NO MORE THAN 10 DAYS AFTER YOUR DELIVERY DATE. THESE RETURNS WILL RECEIVE A FULL REFUND ONCE WE RECEIVE THE PRODUCT. ANY ORDERS PAST THIS 10 DAY MARK ARE NOT ELIGIBLE FOR REFUND. REFUNDS WILL BE GRANTED AS LONG AS THE PRODUCT IS RETURNED IN ITS ORIGINAL CONDITION AND IN IT’S ENTIRETY WITH NO SIGN OF WEAR, TEAR, OR DESTRUCTION. THIS POLICY APPLIES TO LACE PRODUCTS ONLY.
ALL RETURN SHIPPING COSTS MUST BE COVERED BY THE RETURNEE.
WHEN YOU PURCHASE SOMETHING FROM OUR STORE, AS PART OF THE BUYING AND SELLING PROCESS, WE COLLECT THE PERSONAL INFORMATION YOU GIVE US SUCH AS YOUR NAME, ADDRESS AND EMAIL ADDRESS.WHEN YOU BROWSE OUR STORE, WE ALSO AUTOMATICALLY RECEIVE YOUR COMPUTER’S INTERNET PROTOCOL (IP) ADDRESS IN ORDER TO PROVIDE US WITH INFORMATION THAT HELPS US LEARN ABOUT YOUR BROWSER AND OPERATING SYSTEM.EMAIL MARKETING (IF APPLICABLE): WITH YOUR PERMISSION, WE MAY SEND YOU EMAILS ABOUT OUR STORE, NEW PRODUCTS AND OTHER UPDATES."TEXT MARKETING AND NOTIFICATIONS:BY ENTERING YOUR PHONE NUMBER IN THE CHECKOUT AND INITIALIZING A PURCHASE, SUBSCRIBING VIA OUR SUBSCRIPTION FORM OR A KEYWORD, YOU AGREE THAT WE MAY SEND YOU TEXT NOTIFICATIONS (FOR YOUR ORDER, INCLUDING ABANDONED CART REMINDERS) AND TEXT MARKETING OFFERS. TEXT MARKETING MESSAGES WILL NOT EXCEED 5 A MONTH. YOU ACKNOWLEDGE THAT CONSENT IS NOT A CONDITION FOR ANY PURCHASE.IF YOU WISH TO UNSUBSCRIBE FROM RECEIVING TEXT MARKETING MESSAGES AND NOTIFICATIONS REPLY WITH STOP TO ANY MOBILE MESSAGE SENT FROM US OR USE THE UNSUBSCRIBE LINK WE PROVIDED YOU WITHIN ANY OF OUR MESSAGES. YOU UNDERSTAND AND AGREE THAT ALTERNATIVE METHODS OF OPTING OUT, SUCH AS USING ALTERNATIVE WORDS OR REQUESTS WILL NOT BE ACCOUNTED AS A REASONABLE MEANS OF OPTING OUT. MESSAGE AND DATA RATES MAY APPLY.FOR ANY QUESTIONS PLEASE TEXT HELP TO THE NUMBER YOU RECEIVED THE MESSAGES FROM. YOU CAN ALSO CONTACT US FOR MORE INFORMATION. IF YOU WISH TO OPT OUT PLEASE FOLLOW THE PROCEDURES ABOVE.”
Privacy Policy
Shipping Policy
SHIPPING POLICY :ORDERING YOU WILL RECEIVE A CONFIRMATION EMAIL WHEN YOUR ORDER IS COMPLETE. YOUR TRACKING AND OR PICKUP INFORMATION WILL BE SENT VIA EMAIL WHEN YOUR ORDER HAS BEEN PROCESSED. IF YOU HAVE NOT RECEIVED YOUR ORDER CONFIRMATION PLEASE CHECK YOUR JUNK MAIL. IF STILL NOT RECEIVED PLEASE CONTACT DESYKAYCO@ICLOUD.COM .SHIPPING DESY KAY COMPANY CURRENTLY SHIPS ORDERS USING USPS. ALL ORDERS MADE WILL BE SHIPPED OUT WITHIN 5-7 BUSINESS DAYS. IF WE ARE OUT OF STOCK OR A SHIPMENT IS COMING IN YOU WILL BE NOTIFIED AND YOU ORDER WILL BE SHIPPED OUT UPON ARRIVAL OF INVENTORY. ONCE SHIPPED OUT THE STANDARD SHIPPING TIMEFRAME IS 1-3 BUSINESS DAYS, (PLEASE ALLOW 24-48 HOURS FOR TRACKING INFORMATION TO UPDATE) HOWEVER, MAY BE AFFECTED BY THE CURRENT COVID-19 PANDEMIC. IN ADDITION A SIGNATURE IS REQUIRED UPON DELIVERY. SHIPPING CONFIRMATION AND TRACKING IS AVAILABLE VIA EMAIL AS SOON AS YOUR ORDER DEPARTS OUR FACILITIES. PLEASE NOTE THAT ONCE PACKAGES ARE RECEIVED BY USPS, WE ARE NO LONGER RESPONSIBLE FOR THE DELIVERY OF THE ITEM. THIS RESPONSIBILITY IS PASSED ON TO THE UNITED STATES POSTAL SERVICE. ONCE A PACKAGE IS DROPPED OFF TO THE POST OFFICE FOR DELIVERY, WE NO LONGER HAVE ANY CONTROL OVER THE PACKAGE. THEREFORE, WE ARE UNABLE TO MAKE ANY GUARANTEES OF DELIVERY DAYS OR TIMES. IN CASES OF ERRORS OR DELAYS CAUSED BY THE SHIPPING CARRIER, DESY KAY COMPANY WILL HELP RESOLVE THE ISSUE TO THE BEST OF OUR ABILITY, YET WE PURCHASE SHIPPING INSURANCE ON ALL SHIPMENTS AT CHECKOUT. WE WILL NOT RESHIP OR ISSUE REFUNDS ON LOST SHIPMENTS.EXPRESS SHIPPING EXPRESS/OVERNIGHT/EXPEDITED SHIPPING WILL BE AN ADDITIONAL FEE OF $9.99. SHIPMENTS MAY BE SUBSTANTIALLY DELAYED DURING THE HOLIDAY SEASON. USPS DOES NOT DELIVER MAIL ON FEDERAL HOLIDAYS OR WHEN POST OFFICES ARE CLOSED DUE TO NATIONAL DISASTERS, AND BAD WEATHER.INTERNATIONAL SHIPMENTSINTERNATIONAL ORDERS VIA USPS PRIORITY INTERNATIONAL. INTERNATIONAL SHIPMENTS COST $35 FOR ANY DESTINATION WORLDWIDE AND ARE NORMALLY RECEIVED WITHIN 10-15 BUSINESS DAYS.WE ARE NOT RESPONSIBLE FOR ANY FEES (CUSTOM FEES OR TAXES) ASSOCIATED WITH YOUR SHIPMENT UPON DELIVERY. WE DO NOT REFUND SHIPPING CHARGES FOR ORDERS RETURNED.WILL NOT BE HELD RESPONSIBLE OR LIABLE.